Viking
User Interface / Keypad Failure
Unit displays lights but buttons do not respond or respond intermittently
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Failed touchpad or keypad, Loose ribbon cable between UI and main board, Moisture intrusion into control panel, Faulty UI control board
How to Fix / Troubleshooting
Safety first: Unplug the ice maker before removing the control panel. Avoid static discharge to electronic components.
- Step 1 – Inspect control panel: Check for cracks, moisture, or signs of liquid spills on the keypad area.
- Step 2 – Reseat ribbon cable: Remove the UI panel and carefully disconnect and reconnect the ribbon cable to the main board, ensuring it is fully seated.
- Step 3 – Test operation: Restore power and test button response. If still intermittent or dead, replace the user interface board or keypad assembly.
After replacement, verify all functions (power, clean, mode selection) operate correctly.
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Repair Difficulty
Medium
3/5
Required Part
User Interface Board
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