Whirlpool
Drain Pump or Gravity Drain Failure
Whirlpool undercounter ice maker bin fills with water instead of just ice
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Failed drain pump motor, clogged drain line, blocked drain inlet in bin, improper drain installation (no air gap or incorrect slope)
How to Fix / Troubleshooting
Safety: Disconnect power before working on the drain system.
- Check for standing water: If water remains in the bin or sump, the drain is not removing meltwater properly.
- Inspect drain inlet: Clear any ice, debris, or scale from the drain opening in the bin.
- Test drain pump (if equipped): During a drain cycle, listen for the pump. If silent, access the pump, check for power at its terminals, and test for continuity. Replace the pump if it has power but does not run.
- Clear drain line: Disconnect the drain hose and flush it with hot water. Ensure it has a continuous downward slope to the drain and no sags that can trap water.
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Repair Difficulty
Medium
3/5
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