How to Fix / Troubleshooting

Safety first: Disconnect from mains before removing the control panel.

1. Power reset: Unplug for 5 minutes, then reconnect. Sometimes static or minor glitches can be cleared.
2. Inspect control panel: Check for signs of liquid spills, steam damage, or cracks on the fascia. If the keypad feels unresponsive or some keys are stuck, the membrane may be damaged.
3. Access keypad ribbon: Remove the control panel assembly (usually held by screws behind the trim). Carefully disconnect and reseat the flat ribbon cable from the keypad to the control board.
4. Test operation: Reassemble loosely and test. If E09 clears and keys respond, the issue may have been a poor connection.
5. Replace keypad if needed: If certain keys still do not work or E09 persists, replace the membrane keypad or full control panel assembly as supplied by Beko.

Note: If a new keypad does not resolve the error, the main control PCB may be faulty.

Microwave displays E09 and will not respond to key presses or only some buttons work.

Possible Causes