Microwave turntable does not rotate during cooking; food heats unevenly, but everything else appears normal.

Safety first: Unplug the Café microwave before handling internal parts under the turntable.

Steps to try:

• Check setup: Remove the glass tray and roller ring. Clean both and the cavity floor. Reinstall the roller ring and ensure the tray sits properly on the center coupler.
• Inspect coupler: Look for cracks or damage on the plastic coupler that engages the motor shaft.
• Test without food: With the tray removed, run a short cook cycle and look through the window to see if the coupler turns. If it does not, the motor may have failed.
• Repair: Replacing the turntable motor on Café microwaves usually requires removing the unit from the wall and accessing the motor from the bottom. Have a technician replace the motor and coupler if needed.