Candy Door Latch or Release Mechanism Jammed

Microwave door will not open or is very hard to open after cooking.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Broken door release lever, Stuck latch hook, Warped door due to heat, Food debris in latch area

How to Fix / Troubleshooting

Safety first: Turn off and unplug the microwave before attempting to free a stuck door.

Freeing the door:

  • Gently press and release the door button repeatedly while pulling slightly on the door handle (if present).
  • Avoid excessive force that could break the latch or door frame.
  • Once open, inspect the latch area for food residue or foreign objects and clean thoroughly.

Internal mechanism check (experienced users):

  • Remove the outer cover.
  • Inspect the door release lever, springs, and latch hooks for cracks or misalignment.
  • Replace any broken plastic levers or springs using the correct Candy latch kit.

Note: If the door is visibly warped or the frame is bent, the unit may not be safe to use and should be evaluated by a technician.

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Repair Difficulty

Medium 3/5

Required Part

Door Release Lever
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