Microwave keypad buttons respond intermittently or require very hard presses.
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety first: Unplug the microwave.
Cleaning and reset:
- Wipe the keypad surface with a slightly damp cloth and dry thoroughly.
- Unplug for 5 minutes to reset the control.
Ribbon cable check (experienced users):
- Remove the control panel trim.
- Disconnect and reconnect the keypad ribbon cable to the control board.
- Inspect the cable for cracks or corrosion.
Repair: If certain keys still fail or require excessive pressure, replace the membrane keypad or touch panel assembly with the correct Candy part.
Repair Difficulty
Required Part
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