Candy
Turntable Drive Failure
Microwave turntable does not rotate, but heating and fan appear normal.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Broken turntable coupler, Worn or seized turntable motor, Damaged roller ring, Stripped motor shaft
How to Fix / Troubleshooting
Safety first: Unplug the microwave.
Tray and roller checks:
- Remove the glass tray and roller ring; clean thoroughly.
- Inspect the roller ring wheels for flat spots or cracks; replace if damaged.
- Check the plastic coupler on the cavity floor for cracks or rounding.
Motor check (experienced users):
- Access the turntable motor from the bottom by removing the base plate or bottom cover.
- Test the motor for continuity with a multimeter; replace if open or seized.
After repair: Reassemble and test with an empty tray for smooth rotation before normal use.
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Repair Difficulty
Medium
3/5
Required Part
Turntable Coupler
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