Microwave displays E11 and convection or combination modes do not start.
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety: Unplug the microwave and allow it to cool before working near the convection area.
User checks:
- Listen when starting a convection cycle: if you hear a hum but no air movement, the fan may be stuck.
- Check the rear cavity cover (if removable) for grease buildup or obstructions.
Internal inspection (qualified):
- Remove the outer cover and locate the convection fan assembly at the rear of the cavity.
- Inspect the fan blade for damage and ensure it spins freely by hand.
- Check for food debris or insulation obstructing the fan.
- Test the fan motor for continuity and correct resistance.
Replace the convection fan motor assembly if seized or electrically open. Ensure the fan blade is correctly oriented and secured.
Repair Difficulty
Required Part
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