Microwave turntable does not rotate, but heating and other functions work

Safety: Unplug the microwave before accessing the bottom panel.

• Check settings: Some Haier models allow disabling the turntable. Verify in the user menu that the turntable is set to ON.
• Inspect tray and ring: Remove the glass tray and roller ring. Clean them and the cavity floor. Replace any cracked or warped parts.
• Check coupler: Ensure the plastic coupler is firmly seated on the motor shaft and not cracked.
• Test motor: Run a short cook cycle with the tray removed and observe if the coupler turns. If not, the motor is likely faulty and should be replaced.