E11
Hansa
Door Latch / Mechanical Interlock Misalignment
Microwave shows E11 and beeps; door appears closed but unit will not start.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Bent door hinges, Worn door latch hooks, Deformed door frame, Loose door catch bracket inside cabinet
How to Fix / Troubleshooting
Safety first: Disconnect power before attempting any mechanical adjustments.
- Inspect door alignment: Close the door and check that the gaps around the door are even. If the door sags or rubs, the hinges may be bent or loose.
- Check latch hooks: Open the door and inspect the plastic or metal hooks that engage the interlock switches. Look for wear, cracks, or deformation.
- Tighten hinge screws: With power disconnected, gently tighten the hinge mounting screws on the cabinet side (if accessible) to reduce play.
- Test closure: After adjustments, close the door firmly but not forcefully and try a short heating cycle. If E11 persists, the internal latch bracket or door assembly may need replacement.
Warning: Do not slam the door; this can worsen misalignment and damage interlock switches.
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Repair Difficulty
Medium
3/5
Required Part
Door Latch Assembly
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