E11

Hoover Door Latch Mechanism Fault

Microwave displays E11 and will not start; sometimes occurs after the door has been slammed or misaligned.

Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Broken door latch hook, Warped door causing misalignment, Damaged latch spring, Deformed latch receiver on cabinet

How to Fix / Troubleshooting

Safety first: Unplug the microwave.

User-level checks:

Inspect the plastic latch hooks on the door edge; look for cracks, missing pieces, or excessive movement.
Open and close the door slowly and check if it feels loose or fails to click firmly.
Ensure nothing is trapped between the door and the cabinet.

Technician-level checks:

Remove the inner door trim (if serviceable) to inspect the latch assembly and springs.
Check the latch receivers inside the cabinet for damage or misalignment.
Replace the door latch hook assembly if broken; adjust hinges if the door is sagging.
After repair, verify that all door interlock switches actuate correctly and that there is no microwave leakage using appropriate test equipment.

Note: Door and latch repairs must maintain the integrity of the microwave seal; if in doubt, use professional service.

Repair Difficulty

Medium 3/5

Required Part

Door Latch Hook Assembly

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