Hoover Turntable Drive Failure

Microwave interior light turns on and fan may run, but the turntable does not rotate; food heats unevenly.

Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Worn or cracked turntable coupler, Failed turntable motor, Jammed roller ring, Stripped motor shaft

How to Fix / Troubleshooting

Safety first: Unplug the microwave before handling internal parts.

User-level checks:

Remove the glass tray and roller ring; clean both and the cavity floor.
Inspect the plastic coupler that engages the tray; if cracked or loose, it must be replaced.
With the tray removed, run a short cook cycle and look through the window to see if the coupler turns. If it does not, the motor may be faulty.

Next steps:

If the motor does not turn, contact a technician to replace the turntable motor from underneath the cavity.
Do not force the tray; this can strip the motor shaft.

Repair Difficulty

Medium 3/5

Required Part

Turntable Coupler

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