Hotpoint
Unresponsive Keypad / Control Panel Failure
Microwave display works but buttons do not respond or respond intermittently.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Worn membrane keypad, Moisture behind control panel, Damaged keypad ribbon cable, Faulty main control board keypad interface
How to Fix / Troubleshooting
Safety first: Unplug the microwave before removing the control panel.
- Power reset: Unplug for 10 minutes, then reconnect and test the keypad.
- Clean keypad surface: Wipe with a dry or slightly damp cloth. Do not spray cleaner directly on the panel.
- Inspect ribbon cable: Remove the control panel and check the keypad ribbon for cracks or corrosion. Reseat the connector on the control board.
- Replace keypad: If certain keys consistently fail, replace the membrane keypad/control panel assembly.
- Control board: If a new keypad does not restore function, replace the main control board.
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Repair Difficulty
Medium
3/5
Required Part
Membrane Keypad / Control Panel Assembly
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