Microwave displays E13 and beeps; interior light may flash; unit will not start.
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety Warning: Unplug the microwave before removing the turntable or accessing the underside of the cavity.
User-level checks:
- Remove the glass tray and turntable support ring. Clean any food debris or spills from the cavity floor.
- Inspect the turntable coupler (plastic piece that fits over the motor shaft) for cracks or damage; replace if broken.
- Reinstall the support ring and tray, ensuring they are seated correctly, then test.
Technician-level steps:
- Unplug the unit and remove the bottom panel (or access from inside, depending on model) to reach the turntable motor.
- Check wiring connections to the motor for security and damage.
- Test the motor for proper resistance; replace if open or shorted.
- If the model uses a turntable position sensor, test and replace if faulty.
Do not force the turntable to rotate by hand if it feels jammed; locate and remove the obstruction instead.
Repair Difficulty
Required Part
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