JennAir Turntable Drive Failure

Turntable does not rotate, but microwave heats and otherwise functions normally.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Failed turntable motor, Broken or stripped turntable coupler, Damaged roller ring, Obstruction under turntable

How to Fix / Troubleshooting

Safety First: Unplug the microwave before accessing the bottom panel or motor.

  • Check for obstructions: Remove the glass tray and roller ring. Clean any spilled food or debris from the cavity floor.
  • Inspect roller ring: Ensure the roller ring is not cracked or missing wheels. Replace if damaged.
  • Check coupler: Inspect the turntable coupler for cracks or wear where it engages the motor shaft.
  • Test motor: Access the turntable motor from the bottom of the unit. Test for continuity with a multimeter. Replace the motor if open or seized.
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Repair Difficulty

Medium 3/5

Required Part

Turntable Motor
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