How to Fix / Troubleshooting

Safety: Unplug the microwave before removing the control panel.

Check for lock mode: Ensure the control lock/child lock is not enabled (see user manual for unlock procedure).
Dry and clean: If the issue started after cleaning, allow the panel to dry for several hours. Wipe with a dry cloth.
Reseat ribbon cable: Remove the control panel and disconnect/reconnect the keypad ribbon cable to the control board.
Replace keypad: If specific buttons never work or require excessive pressure, replace the keypad membrane or entire control panel assembly.

If all keys are dead but the display is on, the control board may also be faulty and require replacement.

Microwave keypad buttons do not respond or respond only intermittently; display may still be lit.

Possible Causes