Microwave turntable does not rotate, but the unit heats and otherwise operates normally.

Safety: Unplug the microwave before accessing the bottom panel or motor.

• Check for obstruction: Remove the glass tray and roller ring. Clean any spilled food or debris from the cavity floor.
• Inspect coupler: The plastic coupler that fits into the motor shaft may be cracked or stripped. Replace if damaged.
• Test motor: With the tray removed, run the microwave briefly and look through the glass tray hub to see if the coupler turns. If not, the motor may be bad.
• Replace motor: Access the turntable motor from the bottom of the unit (often by removing a bottom panel). Disconnect wiring, remove mounting screws, and install a new Kenmore-compatible turntable motor.

Do not operate the microwave with the glass tray removed for normal cooking, as heating may be uneven.