E010
Neff Software / EEPROM Configuration Error

Microwave shows E010 and will not accept any input; buttons beep but no program can be started.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Corrupted firmware, Faulty EEPROM on control board, Power surge damage, Incorrect configuration data

How to Fix / Troubleshooting

Safety: Disconnect from mains before any disassembly.

Reset attempts:

  • Unplug the microwave for at least 10 minutes to allow the control to fully power down.
  • Reconnect and attempt to set the clock and start a simple heating program.

If E010 persists:

  • The main control PCB likely has corrupted firmware or a failed memory chip.
  • On some Neff models, a service technician can reprogram the board via a service connector; on others, the board must be replaced.

This fault generally requires Neff service tools or a replacement control PCB. Do not attempt to reflash firmware without the correct Neff procedure.

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Repair Difficulty

Professional Required 5/5

Required Part

Main Control PCB
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