E017
Neff Child Lock / Key Lock Logic Error

Microwave displays E017 and the child lock cannot be activated or deactivated properly.

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Possible Causes

Firmware glitch, Faulty touch keys for lock combination, Control PCB logic fault, Stuck or shorted keypad contacts

How to Fix / Troubleshooting

Safety: No internal high-voltage work is required for this check, but unplug before removing panels.

Reset and key test:

  • Unplug the microwave for 5 minutes, then reconnect.
  • Follow the Neff manual to correctly activate/deactivate the child lock (usually holding a specific key combination).
  • Test all keys on the touch panel to ensure they respond correctly.

If keys misbehave:

  • Remove the control panel and inspect the membrane keypad or touch PCB for damage or moisture.
  • Reseat the keypad ribbon cable.
  • Replace the keypad or touch control panel if certain keys are unresponsive or always active.

If E017 persists with a good keypad, the main control PCB may have a logic fault and require replacement.

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Repair Difficulty

Easy 2/5

Required Part

Membrane Keypad
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