E017
Neff
Child Lock / Key Lock Logic Error
Microwave displays E017 and the child lock cannot be activated or deactivated properly.
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Possible Causes
Firmware glitch, Faulty touch keys for lock combination, Control PCB logic fault, Stuck or shorted keypad contacts
How to Fix / Troubleshooting
Safety: No internal high-voltage work is required for this check, but unplug before removing panels.
Reset and key test:
- Unplug the microwave for 5 minutes, then reconnect.
- Follow the Neff manual to correctly activate/deactivate the child lock (usually holding a specific key combination).
- Test all keys on the touch panel to ensure they respond correctly.
If keys misbehave:
- Remove the control panel and inspect the membrane keypad or touch PCB for damage or moisture.
- Reseat the keypad ribbon cable.
- Replace the keypad or touch control panel if certain keys are unresponsive or always active.
If E017 persists with a good keypad, the main control PCB may have a logic fault and require replacement.
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Repair Difficulty
Easy
2/5
Required Part
Membrane Keypad
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