Microwave exterior or control panel becomes excessively hot to the touch during normal use.
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety: If the exterior becomes very hot or smells of burning, stop using the appliance and unplug it.
User checks:
- Verify that installation clearances meet Neff specifications.
- Clean dust and grease from external vents.
Technical checks:
- Confirm the cooling fan runs during cooking.
- If the fan is not operating or is weak, replace the fan motor.
Do not operate the microwave with blocked vents or a failed cooling fan, as this can damage internal components.
Repair Difficulty
Required Part
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