Microwave turntable does not rotate, but heating still occurs.

Safety: Unplug the microwave before handling the turntable components.

Steps:

• Remove and clean: Take out the glass tray and roller ring. Clean them and the cavity floor thoroughly.
• Inspect coupler: Check the plastic coupler that fits into the motor shaft for cracks or wear.
• Reassemble: Reinstall the roller ring and tray, ensuring they sit flat and centered.
• Test: Run the microwave with a cup of water and observe the tray. If it still does not turn but heating works, the motor may be faulty.

Next step: A technician can replace the turntable motor or coupler from underneath the cavity.