Microwave shows E11 and beeps; keypad may be unresponsive or partially working.

Safety first: Unplug the microwave before removing the control panel.

Step-by-step checks:

• 1. Dry out moisture: If E11 appeared after heavy steam cooking, leave the door open and allow the control area to dry for several hours. Do not use a hairdryer directly on the panel.
• 2. Power reset: Unplug for 5 minutes, then reconnect and test. If E11 persists, proceed.
• 3. Access the control panel: Remove the screws securing the control panel and gently pull it forward. Do not strain the wiring.
• 4. Reseat the ribbon cable: Disconnect the flat ribbon cable from the keypad to the control board, inspect for corrosion or damage, then reconnect firmly.
• 5. Test keypad response: With the panel loosely in place, plug in and test all buttons. If some keys still do not respond, the membrane keypad is likely defective.
• 6. Replace the keypad or full control panel: On many Privileg models, the keypad is integrated into the fascia. Replace the complete control panel assembly if the membrane cannot be separated.