Microwave beeps and displays a door or latch error even though the door appears closed; unit will not start.

Safety: Unplug the microwave before attempting any mechanical adjustments.

Steps to correct door latch issues:

• 1. Visual inspection: Close the door slowly and watch how the latch hooks engage the cabinet. Look for uneven contact, scraping, or a hook that does not fully enter the strike opening.
• 2. Check hinges: Gently lift the outer edge of the door when closed. Excessive play indicates worn or loose hinges. Tighten hinge screws if accessible.
• 3. Inspect latch hooks: Open the door and examine the plastic hooks. If they are rounded, cracked, or bent, they may not actuate the interlock switches fully and should be replaced.
• 4. Check cabinet latch bracket: With the cover removed (by a technician), inspect the metal or plastic bracket that holds the door switches. Ensure it is firmly attached and not bent away from the latch path.
• 5. Adjust alignment: Slightly loosening the latch bracket screws and repositioning it can improve engagement. This should be done carefully to maintain correct switch timing.
• 6. Replace damaged parts: If the door is warped or the latch hooks are damaged, replace the door latch assembly or complete door with Sage-compatible parts.

Do not bypass or defeat door safety interlocks. If you cannot restore proper alignment, seek professional service.