E-11
Samsung
Humidity / Steam Sensor Error
Microwave shows 'E-11' and may not heat or may shut down shortly after starting.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Failed humidity sensor, Loose humidity sensor connector, Contaminated sensor from grease or steam, Faulty main control board
How to Fix / Troubleshooting
Safety: Unplug the microwave before removing any covers. Internal capacitors can hold a charge; do not touch high-voltage components.
- Power cycle: Unplug for 5–10 minutes and reconnect to see if the code clears.
- Clean interior: Wipe the oven cavity, especially near the vent openings and sensor area (often on the upper left side wall), with a mild detergent solution. Dry thoroughly.
- Inspect humidity sensor: On many Samsung models, the humidity sensor is mounted behind a small grill or cover inside the cavity or behind the control panel. If accessible without removing the outer cabinet, check for obvious damage or heavy grease buildup.
- Check wiring (advanced): If you can safely remove the control panel, locate the humidity sensor connector on the PCB and ensure it is firmly seated. Look for corrosion or broken wires.
- Replace sensor if needed: If cleaning and reseating connections do not clear E-11, the humidity sensor assembly should be replaced. If a new sensor does not resolve it, the main PCB may be defective and should be serviced by a technician.
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Repair Difficulty
Hard
4/5
Required Part
Humidity Sensor
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