Toshiba Keypad / Touch Panel Failure

Microwave keypad buttons do not respond or respond intermittently.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Worn keypad membrane,Moisture under keypad overlay,Loose ribbon cable to control board,Failed keypad controller

How to Fix / Troubleshooting

Safety first: Unplug the microwave before cleaning or pressing on the keypad.

Steps to improve keypad response:

  • 1. Clean surface: Wipe the keypad with a soft, slightly damp cloth and mild detergent. Dry thoroughly.
  • 2. Test pattern: Note which keys fail. If an entire row or column of keys does not work, the ribbon cable or controller is suspect.
  • 3. Dry out moisture: If the panel was exposed to steam, leave the door open and allow several hours to dry before retesting.
  • 4. Power reset: Unplug for 5 minutes, then plug back in.

If keys still fail: The keypad membrane or control panel assembly must be replaced by a technician.

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Repair Difficulty

Medium 3/5

Required Part

Keypad / Control Panel Assembly
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