Microwave turntable does not rotate, but heating still works.

Safety first: Unplug the microwave before handling internal parts.

Steps to restore turntable rotation:

• 1. Remove and inspect tray: Take out the glass tray and roller ring. Clean both and the cavity floor.
• 2. Check roller ring: Ensure the rollers spin freely and are not flattened or broken.
• 3. Inspect coupler: Check the plastic coupler that fits into the bottom of the tray. If it is cracked or stripped, replace it.
• 4. Test motor operation: With the tray removed, plug in the microwave and run a 10–15 second test. Look through the window to see if the coupler turns. If it does not move, the motor is likely faulty.

Motor replacement: Replacing the turntable motor requires removing the bottom cover and disconnecting wiring. Have a technician perform this repair.