E4
Tristar Overheat Protection / Thermal Cutout Tripped

Microwave stops heating mid-cycle and displays E4; unit may feel very hot externally.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Open thermal cutout on magnetron, Open cavity overheat thermostat, Blocked cooling vents, Failed cooling fan motor

How to Fix / Troubleshooting

Safety first: Unplug the microwave and allow it to cool for at least 30 minutes before inspection. Do not bypass any thermostats or thermal cutouts; they are critical safety devices.

Steps to address E4:

  • 1. Check ventilation: Ensure the microwave has proper clearance on all sides. Remove any items blocking the intake or exhaust vents. Clean dust and grease from vents with a soft brush and vacuum.
  • 2. Listen for cooling fan operation: During normal use, you should hear the internal cooling fan running whenever the magnetron is active. If the fan is silent or intermittent, the fan motor may be failing.
  • 3. Access thermostats: Remove the outer cabinet. Locate the thermal cutouts/thermostats on the magnetron body and on the top or side of the cavity (Tristar models typically use disc-type thermostats with two terminals).
  • 4. Test continuity: With the unit unplugged and cooled, disconnect one wire from each thermostat and test for continuity with a multimeter. A normally closed thermostat should show continuity at room temperature. If open, it has tripped or failed and must be replaced.
  • 5. Inspect cooling fan: Check that the fan blades spin freely and are not obstructed by debris. Test the fan motor for continuity and replace if open or seized.
  • 6. Replace faulty parts: Replace any open thermal cutouts with exact Tristar-specified parts. Reassemble, restore power, and test. If E4 recurs, discontinue use and consult a professional, as the magnetron may be overheating due to internal failure.
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Repair Difficulty

Hard 4/5

Required Part

Magnetron Thermal Cutout
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