How to Fix / Troubleshooting

Safety: Unplug the microwave before adjusting hinges or latch components.

Inspect latch hooks: Check the plastic hooks on the Viking microwave door for wear or cracks. Replace the door latch assembly if worn.
Check hinges: Ensure the door hinges are not bent and that mounting screws are tight.
Inspect strike openings: Look at the cabinet strike openings where the hooks engage. Ensure they are not deformed.
Adjust or replace parts: Replace worn latch hooks or hinges. In some cases, slight hinge adjustment can improve latch engagement.
Test repeatedly: Open and close the door multiple times and run short cook cycles to confirm the door stays closed.

Microwave door will not stay closed or pops open during cooking.

Possible Causes