Whirlpool Phantom Key Presses / Keypad Short

Microwave keypad beeps randomly or starts functions by itself

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Moisture intrusion into keypad, Contaminated or failing membrane keypad, Faulty UI board

How to Fix / Troubleshooting

Safety: Unplug the microwave if it starts by itself to prevent unintended operation.

  • Dry out keypad: If the keypad was recently cleaned or exposed to steam, leave the door open and allow it to dry for 24 hours.
  • Inspect keypad surface: Look for bubbles, cracks, or sticky residue. Clean gently with a slightly damp cloth and dry.
  • Replace keypad: If phantom presses continue, replace the membrane keypad or control panel assembly.
  • UI board: If a new keypad does not resolve the issue, the user interface board may be defective and require replacement.
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Repair Difficulty

Medium 3/5

Required Part

Control Panel Assembly
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