How to Fix / Troubleshooting

Safety first: Unplug and allow the unit to cool before opening. Avoid touching hot surfaces during operation.

Check fill and venting: Ensure you are not overfilling and that the steam vent is clear.
Inspect vents: Make sure side or bottom vents are not blocked by towels or other objects.
Open housing: Remove the outer shell and inspect for missing or displaced insulation around the inner pot and heating area.
Replace insulation: If insulation is burned or missing, replace it with high-temperature insulation material similar to the original.
Reinstall heat shields: Ensure any metal shields are correctly positioned to deflect heat away from the plastic housing.

Exterior of the cooker becomes excessively hot to the touch during normal cooking.

Possible Causes