Crock-Pot Keypad / Touch Panel Failure

Buttons on the control panel do not respond or respond intermittently.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Worn keypad membrane, Liquid ingress under control panel, Loose ribbon cable to main board

How to Fix / Troubleshooting

Safety first: Unplug the cooker before cleaning or opening the control panel.

  • Clean surface: Wipe the control panel with a soft, slightly damp cloth and then dry. Sticky residue can interfere with button travel.
  • Dry out moisture: If a spill occurred, leave the unit unplugged for 24 hours in a dry area.
  • Check ribbon cable: Remove the control panel cover and ensure the ribbon cable is firmly seated on both the keypad and main board.
  • Test individual buttons: After reassembly, test each button. If some remain unresponsive, the keypad is likely failing.
  • Replacement: Replace the control panel keypad / overlay. If issues persist, the main control board may also be involved.
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Repair Difficulty

Medium 3/5

Required Part

Control Panel Keypad / Overlay
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