Exterior of the cooker becomes excessively hot to the touch during normal operation.

Safety first: Use oven mitts when touching the cooker during or after operation. Keep children away from the appliance while in use.

• Check placement: Ensure the cooker is used on a heat-resistant surface with several inches of clearance on all sides.
• Inspect inner pot: Verify the pot is not deformed and is correctly seated, minimizing direct contact between hot surfaces and outer shell.
• Internal inspection (advanced): With the unit unplugged and cool, remove the base and inspect for missing or displaced insulation around the cooking chamber.
• Replacement: If insulation is burned or missing, replace the thermal insulation wrap or consult a technician. Do not operate the cooker with compromised insulation.