Err
Gourmia
General Control Panel / Firmware Error
Generic "Err" message appears on display; unit may freeze or ignore button presses.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Static discharge or glitch in microcontroller, Stuck keypad button, Moisture behind control panel, Partial firmware corruption
How to Fix / Troubleshooting
Safety first: Unplug the unit before cleaning the control panel.
- Power reset: Unplug the multicooker for at least 10 minutes. Press and hold the main power or Cancel button (if present) for 10 seconds to discharge residual power, then plug back in.
- Check for stuck buttons: Press each button individually to ensure it moves freely and returns. If a button feels stuck, gently work it around the edges with a soft cloth.
- Dry moisture: If the panel was exposed to steam or spills, allow the unit to air dry for 24 hours in a warm, dry location.
- Panel inspection (advanced): Remove the control panel cover and inspect the keypad ribbon cable and PCB for corrosion or damage. Reseat the ribbon cable.
- Replace control panel: If Err persists and buttons do not respond correctly, replace the control panel PCB or keypad assembly for your Gourmia model.
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Repair Difficulty
Medium
3/5
Required Part
Control Panel / Keypad PCB
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