Multicooker overheats and burns food on the bottom while the top remains undercooked.

Safety first: Unplug and allow the cooker to cool before inspection.

• Inspect inner pot: Check if the base of the Hisense inner pot is warped or uneven. Replace the pot if it does not sit flat.
• Clean sensor area: Remove the pot and clean the central sensor post and surrounding plate.
• Check sensor mounting: From underneath, verify the NTC sensor is firmly pressed against the heating plate and not bent away.
• Replace NTC if needed: If temperature readings are clearly inaccurate, replace the bottom NTC sensor.
• Use appropriate settings: For delicate foods, use lower temperature programs or add more liquid to distribute heat.