Instant
Keypad / Touch Panel Failure
Buttons on the control panel are unresponsive or only some keys work.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Moisture under control panel, Damaged keypad membrane, Loose ribbon cable to main board, Failed control panel PCB
How to Fix / Troubleshooting
Safety first: Unplug the cooker before inspecting the control panel.
- Power reset: Unplug for 10–15 minutes, then plug back in and test the keys again.
- Check for moisture: Look for condensation or spills around the control panel. If present, unplug and allow the unit to dry for 24 hours.
- Inspect ribbon cable (advanced): If you are qualified and the unit is out of warranty, remove the outer shell to access the control panel. Reseat the ribbon cable connecting the keypad to the main control board.
- Replace control panel: If specific buttons remain dead, replace the control panel keypad assembly or user interface board as appropriate for the model.
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Repair Difficulty
Medium
3/5
Required Part
Control Panel Keypad Assembly
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