Multicooker overheats food, burning the bottom even on low settings.

Safety first: Unplug and allow the cooker to cool before inspection.

• Check inner pot: Inspect the bottom of the pot for warping or unevenness. Replace if it rocks or does not sit flat on a countertop.
• Avoid dry spots: Stir frequently in sauté mode and ensure adequate liquid in slow cook mode to prevent localized burning.
• Inspect sensor contact (advanced): From inside the cooker, verify that the center sensor bump contacts the bottom of the pot evenly. If bent, it may misread temperature.
• When to call a technician: Persistent overheating across modes suggests a faulty sensor or control board that should be professionally replaced.