Timer counts down but there is no heating; food remains cold.

Safety first: Unplug the cooker and allow it to cool before opening the base.

• Listen for relay click: When starting a program, you should hear a soft click from inside. If not, the relay may not be energizing.
• Inspect heater wiring: Remove the bottom cover and check that the heater wires are firmly connected and not burnt.
• Check sensor connection: Ensure the NTC sensor connector is properly seated; some models will not energize the heater if the sensor is disconnected.
• Reset power: Unplug for 10 minutes and retry. If the timer still runs without heat, the heater relay or control circuit likely needs board-level repair or replacement.