Redmond Keypad / Touch Panel Failure

Buttons or touch controls do not respond, or respond intermittently.

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Moisture ingress behind control panel, Damaged membrane keypad, Loose keypad ribbon cable

Safety first: Unplug the cooker before disassembly.

Drying: If liquid was spilled on the control panel, leave the cooker unplugged for 24–48 hours in a dry place.
Access keypad: Remove the front or top panel to expose the keypad ribbon cable. Reseat the cable on the PCB.
Inspect keypad: Look for cracks or delamination of the keypad overlay. If certain buttons never work, the keypad is likely defective.
Replace keypad: Install a new Redmond-compatible keypad or control panel assembly.

Medium 3/5

Keypad / Touch Panel Assembly

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