Russell Hobbs
Unresponsive control panel / keypad failure
Display lights up but buttons do not respond or only some keys work intermittently.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Damaged control panel membrane, Moisture ingress behind keypad, Loose ribbon cable to control PCB, Faulty touch sensor IC on PCB
How to Fix / Troubleshooting
Safety: Unplug the cooker before cleaning or opening the control panel.
Steps:
- Clean surface: Wipe the control panel with a soft, slightly damp cloth to remove grease. Dry thoroughly.
- Check for moisture: If liquid has spilled onto the panel, leave the unit unplugged for 24 hours in a warm, dry place to allow moisture to evaporate.
- Ribbon cable reseat (advanced): Remove the outer housing around the control panel and locate the flat ribbon cable from the keypad to the PCB. Carefully unplug and reinsert it to ensure a solid connection.
- Test individual buttons: After reassembly, plug in and test each button. If entire rows or columns fail, the membrane or PCB is likely defective.
Next step: Replace the control panel membrane or complete control PCB assembly if cleaning and reseating do not restore function.
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Repair Difficulty
Medium
3/5
Required Part
Control Panel Membrane
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