Err
Russell Hobbs
Generic control system fault
Display shows 'Err' or 'Error' and beeps; no program can be selected.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Firmware glitch, Stuck keypad button, Damaged control panel membrane, Control PCB communication error
How to Fix / Troubleshooting
Safety: Unplug the unit before cleaning or opening the control panel.
Steps:
- Soft reset: Unplug for 10–15 minutes, then reconnect and try again. Sometimes this clears a firmware lockup.
- Check for stuck buttons: Press each button on the control panel several times. If any button feels stuck or does not click, clean around it with a slightly damp cloth (unit unplugged) and dry thoroughly.
- Clean control panel: Wipe the panel with a soft cloth to remove grease or residue that may cause false touches on capacitive panels.
- Inspect ribbon cable: If accessible, check the ribbon cable between the keypad membrane and the control PCB for kinks or loose connections.
Next steps: If 'Err' persists, the control panel membrane or control PCB may need replacement. This is typically a workshop repair.
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Repair Difficulty
Medium
3/5
Required Part
Control Panel Membrane
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