Food burns on the bottom while the top remains undercooked.

Safety first: Unplug and allow the cooker to cool before cleaning.

Step-by-step checks:

• 1. Inspect inner pot: Place the pot on a flat surface to check for rocking. Replace if warped.
• 2. Clean contact surfaces: Remove all burnt residue from the bottom of the pot and the heating plate. Ensure both surfaces are smooth and clean.
• 3. Use correct pot: Always use the original Saturn inner pot or a manufacturer-approved replacement. Other pots may not transfer heat evenly.
• 4. Adjust recipes: For thick dishes, add more liquid and stir before starting. Avoid using high-temperature fry modes for extended periods.

Recommendation: If burning persists even with a new pot and clean plate, the temperature sensor or control board may be miscalibrated and require service.