Guided recipes or timers freeze, skip steps, or the display lags significantly during operation.

Safety first: This is a low-voltage issue, but always unplug before opening the housing.

• Restart the appliance: Power off completely, wait a minute, and power on again to clear temporary glitches.
• Firmware update: Check for and install the latest firmware using official Thermomix update methods.
• Reduce background load: Avoid running multiple connectivity features simultaneously if the model allows (e.g., streaming content) while cooking.
• Service if unresolved: Persistent freezing after updates may indicate failing memory or processor on the main PCB, requiring replacement by a technician.