Toshiba Keypad / Touch Panel Failure

Buttons on the control panel are unresponsive or require very hard presses; some functions cannot be selected.

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Possible Causes

Worn membrane switches, Cracked touch panel, Loose ribbon cable to main PCB, Liquid damage under control panel

How to Fix / Troubleshooting

Safety: Unplug before removing the control panel.

  • 1. Clean surface: Wipe the control panel with a slightly damp cloth to remove grease; do not soak.
  • 2. Reseat ribbon cable: Remove the bezel and carefully disconnect/reconnect the ribbon cable between the keypad board and main PCB.
  • 3. Inspect for cracks or corrosion: If the keypad board is cracked or shows corrosion from spills, replace the entire control panel assembly.
  • 4. Test all keys: After reassembly, test each button. If specific keys still fail, the keypad matrix is damaged and requires replacement.

Avoid pressing buttons with sharp objects; this damages the membrane.

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Repair Difficulty

Easy 2/5

Required Part

Control Panel / Keypad Board
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