E024
Balay
Steam generator / humidity system fault
Oven shows E024, steam-assisted or moisture functions do not operate (if equipped)
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Empty or incorrectly seated water tank, Blocked steam inlet, Failed steam generator heater, Faulty water level sensor
How to Fix / Troubleshooting
Safety: Disconnect power and allow the oven to cool. Steam systems can cause burns.
- Check water tank: Ensure the water reservoir is filled and correctly inserted. Clean any scale or debris from the tank contacts.
- Descale system: Run a descaling program if available, using a manufacturer-approved descaler. Follow Balay instructions carefully.
- Inspect steam inlet: Check the steam outlet and inlet channels for blockages. Clean gently with a soft brush.
- Heater and sensor: Access the steam generator (usually behind or below the cavity). Test the heater for continuity and the level sensor for proper operation. Replace faulty components.
- Professional service: Because of scalding risk and complex routing, Balay recommends a technician for steam system repairs.
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Repair Difficulty
Professional Required
5/5
Required Part
Steam Generator Assembly
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