Food burns on the top while the bottom remains undercooked.

Safety first: Use oven mitts when adjusting racks in a hot oven.

Steps to try:

• Adjust rack position: Lower the rack one or two positions to move food away from the broiler.
• Use bake vs broil: For most baking, use bake mode only. Reserve broil for top-browning at the end.
• Check sensor: If the oven cycles the broiler excessively during bake, test the temperature sensor and replace if out of spec.