E11
Essentials
Door Lock Stuck Closed
Display shows E11, oven door remains locked after cycle ends and oven has cooled
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Door lock motor jammed in locked position, failed lock microswitch, control board not receiving unlock signal, warped door or latch
How to Fix / Troubleshooting
Safety first: Turn off power at the breaker. Ensure the oven interior is cool before attempting to release the door.
- Manual release: On many Essentials models, a manual release lever is accessible through the top or behind the control panel. Remove the top cover and gently move the release to unlock the door.
- Inspect lock mechanism: Once the door is open, remove the front trim or top panel to access the lock. Check for broken plastic parts, bent levers, or signs of overheating. Replace the door lock assembly if damaged.
- Test microswitches: Use a multimeter to verify that the lock-closed and lock-open switches change state when the latch moves. Replace the lock if switches are faulty.
- Check control signals: If the lock hardware is good, the control board may not be driving the motor correctly. Inspect the board and wiring; replace the control module if necessary.
- Reset and test: After repair, restore power and run a short cycle to confirm that the door locks and unlocks normally and E11 is cleared.
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Repair Difficulty
Hard
4/5
Required Part
Door Lock Assembly
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