How to Fix / Troubleshooting

Safety first: Disconnect power. Ensure the oven is cool before attempting to release the lock.

Steps to check:

Access the door lock assembly from the top front of the oven (remove top cover and front trim as needed).
Inspect the lock mechanism for mechanical obstruction or misalignment. Gently move the latch to see if it is stuck.
Check the lock motor and microswitch wiring for breaks or loose connectors.
Test the lock microswitch with a multimeter for correct open/closed operation when the latch moves.
If the motor does not run when a cleaning cycle is started (with power restored for testing), and wiring is intact, replace the door lock assembly.
To release a stuck door temporarily, use the manual release lever (if provided) accessible from the top or through a service hole.

Warning: Never force the oven door open; you can shatter the glass or bend hinges.

Oven displays E11 and the door lock engages or remains locked unexpectedly (on pyrolytic/self-clean models).

Possible Causes