Hansa oven racks do not slide smoothly or tip when pulled out.

Safety first: Ensure the oven is cool before adjusting racks.

• Clean rails: Remove racks and clean side supports and runners with degreaser to remove baked-on residue.
• Inspect for bending: Check racks and supports for visible warping. Replace any bent racks or side rails with OEM Hansa parts.
• Install telescopic runners: If equipped, ensure telescopic runners are correctly clipped into place and not overloaded.

When to call a technician: If the cavity side walls or support mounts are deformed, professional repair is required.