E11
Morphy Richards
Keypad / Button Matrix Fault
Morphy Richards oven shows E11 and the timer cannot be set; buttons may not respond.
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Possible Causes
Worn or stuck membrane keypad, Cracked touch glass, Damaged ribbon cable from keypad to PCB, Failed keypad controller IC
How to Fix / Troubleshooting
Safety first: Disconnect power before removing the control fascia.
Steps:
- Clean the panel: Sometimes grease or sugar can cause buttons to stick. Clean the front glass or membrane with a slightly damp cloth (no excessive liquid).
- Access keypad: Remove the control panel screws and gently pull the fascia forward to expose the keypad membrane or PCB.
- Inspect ribbon cable: Check for cracks, kinks, or corrosion on the flat cable. Reseat it firmly in the connector.
- Check for physical damage: If the glass is cracked or the membrane is bubbled, the keypad assembly must be replaced.
- Replace assembly: Order the correct control fascia / keypad assembly for your Morphy Richards model and swap it over, transferring any brackets or seals.
Tip: Avoid pressing buttons with sharp objects; this shortens keypad life.
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Repair Difficulty
Easy
2/5
Required Part
Control Fascia / Keypad Assembly
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