Stoves
Unresponsive touchpad or locked controls
Oven clock and display work, but none of the buttons respond or start a cycle.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Control lock feature enabled, Failed touchpad membrane, Faulty user interface board, Loose keypad ribbon cable
How to Fix / Troubleshooting
Safety first: If you need to remove the control panel, disconnect power first.
- Check control lock: Many Stoves ovens have a control lock feature. Look for a padlock icon or "LOC" on the display. Press and hold the designated key (often "Stop" or a key with a lock symbol) for 3–5 seconds to unlock.
- Power reset: Turn off power at the breaker for 5 minutes, then restore. Test keypad operation.
- Inspect keypad ribbon: If still unresponsive, remove the control panel and reseat the keypad ribbon cable into the control board.
- Replace touchpad/UI: If some or all keys remain dead, replace the touchpad or user interface board assembly as designed for your model.
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Repair Difficulty
Medium
3/5
Required Part
Touchpad / User Interface Board
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